Bringing you the latest news, events and digital inspiration from the Solnet team

Our Top 10 takeaways from the Chief Customer Officer conference

Business | 11 Sep 2019

Our Top 10 takeaways from the Chief Customer Officer conference

Did you make it to the Chief Customer Officer conference, which recently took place in Auckland? We've put together a list of the top takeaways from this event.

We know our customers, so why create customer-centric journey maps?

Business | 9 Jul 2018

We know our customers, so why create customer-centric journey maps?

The sooner we gain insight into why things happen a particular way, the sooner we can start to enhance and simplify or add new features to the customer journey.

Helping MTA upgrade their digital channels

23 May 2017

Helping MTA upgrade their digital channels

Approaching their centenary, the Motor Trade Association (MTA) were looking to refresh their web presence, they wanted to create digital channels and user-journeys that both their members and the general public would find valuable and engaging when accessing MTA.org.nz.

The Role of Digital Product Development in Digital Transformation

8 Feb 2017

The Role of Digital Product Development in Digital Transformation

In the last of our Four Ps of Digital Transformation series, we take a look at the most critical aspect for customer experience - product.

Helping Lotto NZ develop and deploy SMS based messaging services

2 Feb 2017

Helping Lotto NZ develop and deploy SMS based messaging services

Lotto NZ's text service is a SMS based messaging service which integrates within Lotto NZ's existing systems, augmenting other communications channels used by the business to drive engagement with customers.

GovTech and the Employment Agreement Builder - an interview with Business.govt.nz

27 Jan 2017

GovTech and the Employment Agreement Builder - an interview with Business.govt.nz

Recently we spoke with business. govt. nz about their Employment Agreement Builder (EAB) tool.

Omni-channel experiences: why they matter to your customers and bottom line

19 Dec 2016

Omni-channel experiences: why they matter to your customers and bottom line

As the physical and digital channels overlap, those who can master omni-channel will be rewarded with increased loyalty, sales and engagement from consumers.

The missed opportunities of great customer experience

11 Jul 2016

The missed opportunities of great customer experience

The age of the customer will create both challenges and opportunities alike for businesses. Find out why user experience is more important than ever.

Getting the real value from UX

16 May 2016

Getting the real value from UX

In a world where technology is enabling new products and services daily, it's difficult to stand out on features alone.

How to design services for government; a way to do things better

29 Apr 2016

How to design services for government; a way to do things better

As the largest public service provider in New Zealand, the Government is in the privileged position that every kiwi needs to access their services at some point.