Bringing you the latest news, events and digital inspiration from the Solnet team
Business | 11 Sep 2019
Our Top 10 takeaways from the Chief Customer Officer conference
Did you make it to the Chief Customer Officer conference, which recently took place in Auckland? We've put together a list of the top takeaways from this event.
Business | 9 Jul 2018
We know our customers, so why create customer-centric journey maps?
The sooner we gain insight into why things happen a particular way, the sooner we can start to enhance and simplify or add new features to the customer journey.
23 May 2017
Helping MTA upgrade their digital channels
Approaching their centenary, the Motor Trade Association (MTA) were looking to refresh their web presence, they wanted to create digital channels and user-journeys that both their members and the general public would find valuable and engaging when accessing MTA.org.nz.
8 Feb 2017
The Role of Digital Product Development in Digital Transformation
In the last of our Four Ps of Digital Transformation series, we take a look at the most critical aspect for customer experience - product.
2 Feb 2017
Helping Lotto NZ develop and deploy SMS based messaging services
Lotto NZ's text service is a SMS based messaging service which integrates within Lotto NZ's existing systems, augmenting other communications channels used by the business to drive engagement with customers.
19 Dec 2016
Omni-channel experiences: why they matter to your customers and bottom line
As the physical and digital channels overlap, those who can master omni-channel will be rewarded with increased loyalty, sales and engagement from consumers.
11 Jul 2016
The missed opportunities of great customer experience
The age of the customer will create both challenges and opportunities alike for businesses. Find out why user experience is more important than ever.
29 Apr 2016
How to design services for government; a way to do things better
As the largest public service provider in New Zealand, the Government is in the privileged position that every kiwi needs to access their services at some point.