The Challenge

Business.govt.nz is the New Zealand government’'s website for small business. The site packages, demystifies and snapshots a wide-range of government rules and regulations affecting businesses in New Zealand. The business.govt.nz team works to make government interactions quicker and easier, so owners can get on with running their business and making it a success.

One of small businesses' major pain points is employment issues. It’'s a mandatory legal requirement for all employees to have an employment agreement, and they often trip up small businesses, as generally, these businesses do not hire staff frequently, nor do they have the scale to support specialised HR staff every time. With this in mind, business.govt.nz was looking for a solution for businesses to self-serve when it came to developing compliant, high quality employment agreements via an easy and intuitive online portal.

Our Solution

Business.govt.nz’'s EAB system contained two main parts. Firstly, a client web application for end users to interact with, create and download their employment agreements. And, a back-end server system which provided core services to the web application, allowing business.govt.nz’'s content managers to easily update and manage the system.

Leading a team of partners, Solnet managed the complete solution from workshopping and user requirements testing through to development and implementation.  

 

Making sense of employment agreements

A key part of the brief for the EAB was for users to easily identify and include the pieces of an agreement which were mandatory, whilst also explaining which clauses were optional, allowing SMEs to sequentially work through the agreement and have its components and implications explained in plain language.

To achieve this, the EAB tool shows the components of the agreement, whilst also offering advice on what each section means, as well as guiding the user through the components of the agreement sequentially, alerting them to mandatory inclusions as well as the purposes of optional sections. 

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An effective and easy content management system 

Content managers are able to easily update clauses, help and other textual information within the solution, via the CMS. Administration users are then also able to configure a variety of settings, which control the way users move through the agreement builder.

A point-and-click form management tool makes configuration simple and the form structure, questions, clause related inputs and rules are defined in a single central configuration, or ‘form’, that is uploaded into the Administration Client. A suitably trained administration user manages all of this on the behalf of business.govt.nz, with Solnet Enterprise Support backfilling when needed. 

22451

Employment agreements built in six months

95%

Average user rating

97%

Of New Zealand's businesses are SME's

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Security and safety of user data  

All communication between the Client Web Application and Server is encrypted using the HTTPS protocol, to ensure the user data and actions are private.

Users are identified by their email address, which means they can easily be notified via email about any clause changes made by a content manager to the form they are editing. A user can easily resume a saved form from the application landing page, or via a URL contained in a system generated email.

Any sensitive data entered by the user (e.g. name, salary, address, phone numbers) is redacted from subsequent document downloads for privacy.

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