Business process analysis & management

Digital channels are changing the way that consumers are engaging with brands.

Customers expect to be able to complete their tasks across digital channels without assistance. Digitising your business processes helps you deliver digital experiences that offer true customer-centricity.

Firstly, we work with your teams to understand and map your current business processes.

Then by working through each critical customer journey we identify which processes are really adding value, and where manual processes can be streamlined to reduce friction.

Our business process management services

  • Business analysis

    Our business analysts can review your current business processes, help articulate your future process requirements and develop business cases for complex projects.

  • Business rules engines

    Our specialist teams are experts at integrating business rules platforms with legacy and new technologies within complex operating environments.

  • Business process automation

    By automating your business processes we can help you improve your customer satisfaction whilst reducing your operational costs.

  • Business process mapping

    We analyse and document business rules across transactional journeys for complex organisations.

  • Business process rapid prototyping

    Our rapid prototyping platform lets you quickly interact with digital experiences based on your business rules and processes.

  • Process digitisation

    We help you digitise your business processes and connect complex legacy technologies with innovative digital experiences.

Case Studies

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

Air New Zealand
Inland Revenue
Lotto NZ
Ministry of Business, Innovation and Employment