Our approach

Internal IT teams often benefit from additional external support, which allows for the provision of a superior service level for their internal business customers — without the need to add headcount and overheads.

Business benefits

Solnet's support and assurance team is available to monitor and maintain your systems 24/7/365 if that's what you need. We have a number of support level agreements available so you can choose an option that's right for your business.

Our application support expertise

Outsourced support desk
Our support desk services can be integrated into your organisation with responsive support and issues tracking for your internal team. 

Resource augmentation of support teams
Should you need to access specialist support skills or more bandwidth for your internal team, Solnet has the people you need with the required skills to deliver high-quality support. 

Specialist application and system support
Our 24/7/365 support offers security of system operation as well as application enhancement and bug fixing. 

Product support
We partner with open source and commercial vendors to provide local support for complex products, combining technical expertise with institutional knowledge of your infrastructure.

ITIL compliant support
We're able to offer ITIL compliant support for managing issues and problems, so you can be sure you're supported to a high standard. 

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

BNZ
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment