Customer experience & UX design

The quality of the interaction your customer has with your organisation is a key brand differentiator and is becoming critical to business success.

But how do you deliver a better digital customer experience than your competitors? By understanding your customer better through research and insights, leveraging technology effectively, and following an agile and flexible design and delivery process.

Investment in UX helps create fantastic digital experiences that help you achieve business objectives like revenue, acquisition, retention, engagement, conversion, and self-service targets.

Our UX experts follow a design process that draws on customer research, rapid prototyping, usability testing, co-creation workshops and innovation labs, to continually measure and improve the performance of your digital channels.

Our customer experience and UX expertise

  • Experience design

    We employ a variety of well recognised techniques to improve your customers' experiences and drive customer engagement and loyalty.

  • User centred digital design

    We work with your customers to design intuitive digital experiences that deliver real benefits to both your customers and your business

  • Interaction design for web and mobile

    We're passionate about delivering exceptional interaction designs across web apps, responsive websites, and native mobile applications.

  • Responsive design

    Your customers are interacting with your digital properties across an ever increasing range of devices. Our responsive designers create interfaces that respond seamlessly across desktop, tablet and mobile device

  • Rapid prototyping and usability testing

    By delivering rapid prototypes we can quickly obtain feedback, and make changes and improvements based on how your customers interact with the experience.

  • Expert review

    Our experts provide a comprehensive review and appraisal of your digital experiences. Find out how your applications, mobile and web experiences can be improved.

  • Conversion rate optimisation (CRO)

    Conversion rate optimisation (CRO) is the process of improving conversion rates on your websites and mobile apps by A/B testing different versions of a design and measuring the impact on conversion.

  • Web analytics

    Understanding your web analytics is key to improving your digital customer experience. Let us help you understand your data, and recommend ways to improve the performance of your digital channels.

Case Studies

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

Air New Zealand
Inland Revenue
Lotto NZ
Ministry of Business, Innovation and Employment