Dedicated platform and application support 

Internal IT teams often benefit from additional external support, which allows for the provision of a superior service level to their internal business customers, without the need to add headcount and overheads.

Solnet's Support and Assurance team is available to monitor and maintain your systems 24/7/365 with a number of support level agreements available. This includes access to our support experts, as well as the rest of Solnet's specialist team for those requiring more complex support and assurance.

How we work with you

  • Outsourced support desk

    Our support desk services are able to be integrated into your organisation, with responsive support and issues tracking for your internal team. 

  • Resource augmentation of support teams

    Should you need to access specialist support skills or more bandwidth for your internal team, Solnet has the people you need, with the required skills to deliver high quality support. 

  • Specialist application and system support

    Our 24/7/365 support offers security of system operation, as well as application enhancement and bug fixing. 

  • Product support

    We partner with open source and commercial vendors to provide local support for complex products, combining technical expertise with institutional knowledge of your infrastructure.

  • ITIL compliant support

    We're able to offer ITIL compliant support for managing issues and problems, so you can be sure you're supported to a high standard. 

Case Studies

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

Air New Zealand
Inland Revenue
Lotto NZ
Ministry of Business, Innovation and Employment