Product support

Our team delivers a broad range of product services across a number of major vendor brands and our direct partners such as IBM, Odoo and Red Hat. Our team manages day-to-day product support, as well as strategic roadmaps for your business and enhancements across a product's lifecycle.

Our approach of working with open source tools and multiple vendors means that we are perfectly placed to advise on what the right product strategy is for your organisation and future needs.

How we help you

  • ERP systems

    We support Odoo ERP systems for our clients, with our direct relationship we're able to request feature development and roadmap information. 

  • Vendor management

    Once you implemented a product within your organisation, we're able to manage the technical interface with the vendor on behalf of clients for a single point of contact. 

  • Custom code management and support

    We take responsibility for any custom development your products have undergone. We're able to fix, enhance and support these changes over the life of the product. 

  • Product service desk

    We're your local service desk for your enterprise IT products, you can raise tickets directly with our team for your support needs. 

  • Content Management Systems (CMS)

    We support a range of content management systems such as SilverStripe, Drupal and Liferay. We're able to support, upgrade and manage these via our outsourced support functions. 

Case Studies

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

Air New Zealand
BNZ
Fonterra
Inland Revenue
Kiwirail
Lotto NZ
Ministry of Business, Innovation and Employment
Neon
Sky
Tower