What’s next? How can you better adapt to the rapidly changing business landscape?

In these uncertain times, achieving business resiliency and efficiency is something our clients are telling us has never been more vital. It’s incredibly important to us too, and we’re also adapting to better respond. 

Right now we’re taking time to focus on the wellbeing of our team and the organisations, large and small, that we work with. We are thankful that our current clients seem well-positioned to navigate these incredibly uncertain times.

We’re also asking ourselves important guiding questions: How can we further adapt to meet the needs of the market? What can we be doing better to deliver success with our current and future clients? After all, their needs and circumstances are changing rapidly, and will likely continue to do so over the foreseeable future.  And we’ll be helping our clients work through a similar journey, as they strive to serve the evolving needs of their customers.

As organisations create strategies and action plans to move forward, adapting to new circumstances will mean looking at processes, in-house applications, and information systems that may be hindering the progress required to survive and prosper. The feedback we are receiving suggests that enhancing digital capabilities is a high priority for many.

There are significant opportunities to improve customer experience while:

• creating new business revenue through enhanced digital initiatives

• synchronising and streamlining workflows to improve responsiveness and efficiency

• driving a better bottom line by optimising resources, reducing waste, and increasing value

• gaining speed by eliminating manual processes and inefficiencies

• leveraging integrated data and enterprise information technology and 

• using technologies such as cloud and mobile to work collaboratively, and better understand and serve customers.

We are inspired by our clients who are determined to continue to evolve in the face of unprecedented challenges.

Some specific areas where we may be able to help include:

Sales: Leveraging a CRM system to better understand the entire customer lifecycle and strengthen customer relationships. Access a flow of information from lead, through to opportunity, sales order, fulfilment, renewal, upsell, cross-sell, and support.

Digital: Growing and expanding through fully integrated e-commerce. Using tools such as digital signatures to operate in a non-physical environment.

Order intake: Streamlining the order-to-cash process by connecting sales and fulfilment to pricing, invoices, and returns.

Production: Getting new products to market faster, with lower costs and higher quality, by leveraging real-time visibility and traceability of processes.

Data: Utilising real-time data analysis and visualization tools to immediately see changes in market demand, enabling rapid decisions, and allowing adaptability.

Accounting: Improving capturing, tracking, and reporting of revenue. Getting on top of accounts receivable, accounts payable, and more, so you have an accurate assessment of the health of your business.

We understand it is a particularly difficult time to manage systems and processes changes, and we’re honoured to work alongside businesses to lighten the load as they carve a new path forward. 

About us: Solnet is a kiwi company that provides business and information systems consulting and delivery services to rapidly transform organisations, mitigate risks, and bolster performance. 

If you would like more information on how we might help, please contact Kevin McMenamin at kevin.mcmenamin@solnet.co.nz or call 022 651 3753.