We firstly work collaboratively to really understand both your customers' goals and your business objectives.
We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product.
Where possible we also draw on analytics, voice of the customer feedback and other data sources to inform design decisions. This applies equally when creating public facing customer applications and internal facing digital experiences for staff and partners.
Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.
Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms effectively.
Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.
Our experience design services
Understand how your customers are feeling across their end-to-end customer journeys.
Improve your customer experience by providing intuitive navigation to your products and services.
Fast track your concept into something you can put into your customer's hands quickly.
Engage your customers with innovative and intuitive web and mobile experiences.
We design intuitive interfaces that represent your brand effectively across all digital channels.
Find out how to understand customer behaviours and what they really mean.
Test and streamline your digital experiences with local and international users.
You're in good company
We're helping leading New Zealand organisations design and deliver their digital futures.
Our latest thinking
Bethany Wake | 17 Jan 2018
Happi the MBot finds a new home
Have you heard of the annual Engineering Expo at Te Papa Museum in Wellington? The expo introduces visitors to real-world engineering projects and new innovations through interactive activities.
Phil Coop | 12 Dec 2017
Are your online customers satisfied? Key takeouts from DigitalDisrupt NZ 2017
Business leaders recently gathered to share the progress and challenges New Zealand organisations are experiencing as they attempt to transform their organisations to leverage digital technologies.