Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, customer feedback and other data sources to inform design decisions. This applies equally when creating public-facing customer applications and internal-facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Facteon
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

What is DevSecOps?

Business Technology | 28 Sep 2021

What is DevSecOps?

What's in a name? DevSecOps is a term growing in popularity, but what does it mean and why is it important?

Santhosh Joseph, Platforms Architect, joins Solnet

Business Technology | 14 Sep 2021

Santhosh Joseph, Platforms Architect, joins Solnet

Santhosh specialises in analysing business needs and technology to deliver the best possible solutions for our clients.

Solnet welcomes Business Analyst Abbas Khan  New Blog Post

Business | 9 Sep 2021

Solnet welcomes Business Analyst Abbas Khan New Blog Post

Abbas will work closely with clients and technology teams to improve processes by analysing problems and data to inform the best way forward.