Experience Design

Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, voice of the customer feedback and other data sources to inform design decisions. This applies equally when creating public facing customer applications and internal facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms effectively. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

Air New Zealand
BNZ
Fonterra
Inland Revenue
Kiwirail
Lotto NZ
Ministry of Business, Innovation and Employment
Neon
Sky
Tower

Our latest thinking

Happi the MBot finds a new home

Bethany Wake | 17 Jan 2018

Happi the MBot finds a new home

Have you heard of the annual Engineering Expo at Te Papa Museum in Wellington? The expo introduces visitors to real-world engineering projects and new innovations through interactive activities.

SilverStripe 4 just changed the website game

Aaron Cooper | 15 Jan 2018

SilverStripe 4 just changed the website game

Members of the Solnet development team recently attended the StripeCon conference held at Te Papa Museum in Wellington.

Are your online customers satisfied? Key takeouts from DigitalDisrupt NZ 2017

Phil Coop | 12 Dec 2017

Are your online customers satisfied? Key takeouts from DigitalDisrupt NZ 2017

Business leaders recently gathered to share the progress and challenges New Zealand organisations are experiencing as they attempt to transform their organisations to leverage digital technologies.