Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, voice of the customer feedback and other data sources to inform design decisions. This applies equally when creating public facing customer applications and internal facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms effectively. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

BNZ
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment

Our latest thinking

Introducing Client Executive Matt Kirke

Business Technology | 6 Sep 2018

Introducing Client Executive Matt Kirke

We're pleased to welcome Matt to our team! Read on to learn more about his experience and how he aims to help New Zealand organisations.

Are you using intelligent web forms?

Business | 16 Aug 2018

Are you using intelligent web forms?

Customers and prospects seek meaningful and efficient interactions with organisations that can address their needs. Are your old-fashioned web-forms standing in the way?

Five ways CEOs can help their organisation respond to digital opportunities

Business | 30 Jul 2018

Five ways CEOs can help their organisation respond to digital opportunities

Today’s CEO has a difficult role. Customer expectations are rapidly evolving, margins are being eroded ...