Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, customer feedback and other data sources to inform design decisions. This applies equally when creating public-facing customer applications and internal-facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Facteon
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

Solnet welcomes Neelima Kandregula, Senior Enterprise Support Engineer

3 Aug 2021

Solnet welcomes Neelima Kandregula, Senior Enterprise Support Engineer

Neelima will help clients enhance existing systems to optimise the value of their technology investments.

Solnet welcomes Jackson Tume, Junior Software Engineer

Business Technology | 23 Jul 2021

Solnet welcomes Jackson Tume, Junior Software Engineer

Jackson, recent Victoria University graduate, will help clients solve complex support issues to keep critical systems up and running.

DevSecOps layered model: people, culture, organisation and leadership

Business Technology | 30 Jun 2021

DevSecOps layered model: people, culture, organisation and leadership

In this episode, Peter Bink, DevSecOps consultant and coach, discusses the outer layer of the DevSecOps model: people, culture, organisation and leadership.