Create digital experiences that delight your customers
Experience Design
Our approach
We firstly work collaboratively to really understand both your customers' goals and your business objectives.
We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product.
Where possible we also draw on analytics, voice of the customer feedback and other data sources to inform design decisions. This applies equally when creating public facing customer applications and internal facing digital experiences for staff and partners.
Business benefits
Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.
Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms effectively.
Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.
Our experience design services
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Understand how your customers are feeling across their end-to-end customer journeys.
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Improve your customer experience by providing intuitive navigation to your products and services.
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Fast track your concept into something you can put into your customer's hands quickly.
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Engage your customers with innovative and intuitive web and mobile experiences.
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We design intuitive interfaces that represent your brand effectively across all digital channels.
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Find out how to understand customer behaviours and what they really mean.
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Test and streamline your digital experiences with local and international users.
You're in good company
We're helping leading New Zealand organisations design and deliver their digital futures.
Our latest thinking
Business Technology | 18 Jul 2019
Raising the bar on Health and Safety compliance management
Health and Safety legislation is nothing new; however, legal requirements are becoming more prescriptive each year. Are you taking all the steps required to ensure your business is compliant with Health and Safety legislation?
Business Technology | 11 Apr 2019
What to look for when choosing the best ERP solution for your business
Modern systems deliver the core functions of commerce, the real challenge often lies in adequately supporting the nuances of your own business while integrating with existing processes and legacy systems.
Business Technology | 3 Dec 2018
Digital transformation: why we need game plans, playbooks and rapid delivery
Having recently explored the steps we take with an organisation to achieve Trusted Data Management, we wanted to delve further into how we do this…and how and why we do...