Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, voice of the customer feedback and other data sources to inform design decisions. This applies equally when creating public facing customer applications and internal facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms effectively. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

Solnet welcomes Craig Larmer, Data and Cognitive Consultant

Business | 8 Aug 2019

Solnet welcomes Craig Larmer, Data and Cognitive Consultant

Systems and models are continually evolving. As technology advances, there are better and better ways to get more value from data.

Raising the bar on Health and Safety compliance management

Business Technology | 18 Jul 2019

Raising the bar on Health and Safety compliance management

Health and Safety legislation is nothing new; however, legal requirements are becoming more prescriptive each year. Are you taking all the steps required to ensure your business is compliant with Health and Safety legislation?

What to look for when choosing the best ERP solution for your business

Business Technology | 11 Apr 2019

What to look for when choosing the best ERP solution for your business

Modern systems deliver the core functions of commerce, the real challenge often lies in adequately supporting the nuances of your own business while integrating with existing processes and legacy systems.