Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, customer feedback and other data sources to inform design decisions. This applies equally when creating public-facing customer applications and internal-facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Facteon
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

DevOps demystified

Technology | 21 Apr 2021

DevOps demystified

DevOps - what is it? What does it take to get the benefits? What is the big picture? Peter Bink explains the challenges organisations face.

Solnet welcomes Gaurav Arora, DevOps Engineer

Business Technology | 19 Apr 2021

Solnet welcomes Gaurav Arora, DevOps Engineer

Gaurav helps clients optimise and automate infrastructure and processes using DevOps to save time and increase productivity.

Tim Sytnik joins Solnet as an ERP consultant

Business Technology | 22 Mar 2021

Tim Sytnik joins Solnet as an ERP consultant

Tim’s role sees him working closely with clients and developers to address business requirements through sophisticated software functionality.