Our approach

We firstly work collaboratively to really understand both your customers' goals and your business objectives.

We follow a design thinking approach and include both internal and external customers throughout the design process. By developing lightweight interactive prototypes early we get valuable initial feedback from real users interacting with the product. 

Where possible we also draw on analytics, customer feedback and other data sources to inform design decisions. This applies equally when creating public-facing customer applications and internal-facing digital experiences for staff and partners.

 

Business benefits

Creating engaging digital experiences leads to improved customer satisfaction, loyalty and revenue.

Digital channels also provide valuable data and insights that help you understand customer trends and preferences to constantly improve and enhance the experience. When your digital channels provide a seamless, intuitive customer experience, your customers can self-serve, transact and manage their relationship with your business on their terms. 

Today, more than ever, investment in the digital customer experience is key to differentiating your brand and keeping your products and services relevant and competitive.

Our experience design services

You're in good company

We're helping leading New Zealand organisations design and deliver their digital futures.

ACC
BNZ
Dental Council
Facteon
Fonterra
Inland Revenue
Kiwirail
Ministry of Business, Innovation and Employment
NIB

Our latest thinking

Hariharan Karuppasamy, Senior Software Engineer, joins Solnet

Business Technology | 15 Jun 2021

Hariharan Karuppasamy, Senior Software Engineer, joins Solnet

Hari will focus on resolving client problems, both in existing solutions, and by analysing, designing, and coding information systems to create software solutions that meet client needs.

DevSecOps: enterprise processes

Business Technology | 11 Jun 2021

DevSecOps: enterprise processes

Peter Bink, DevOps coach and consultant, discusses the second layer of the DevSecOps layers model: existing enterprise processes. These are often hard to change when introducing DevOps.

Solnet welcomes Henry Shen, Junior Software Engineer

Business | 31 May 2021

Solnet welcomes Henry Shen, Junior Software Engineer

As Junior Software Engineer, Henry will be working with our senior development team on a Greenfields project.